9.2 Delays and Cancellations
At any time after a reservation has been made we may change our schedules and/or cancel, terminate, divert, postpone or delay any flight for operational, safety or security reasons or because of unusual or unforeseen circumstances beyond our control. Upon the occurrence of any such events, the options detailed are the sole and exclusive remedies to you and we shall have no further liability to you, except as provided by applicable law.
We will take all reasonably necessary measures to avoid delay in carrying you and your baggage:

• In the event of a cancellation we will make a refund in accordance with Article 10 subject to any other options you may accept as stated in our Carrier’s Regulations;
• In the event of a diversion we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination to which the flight was intended to be bound;
• In the event of a delay or disruption to our published schedule we will apply the procedures set out in our Carrier’s Regulations.

9.3 Denied Boarding Compensation
If you are denied boarding on an overbooked scheduled flight for which you have both a valid Ticket and a confirmed reservation, we will pay you compensation and provide extra services either as required by any law which may apply or as set out in our denied boarding compensation policy as stated in our Carrier Regulations.

9.4 Claims for Compensation

Where you may be entitled to compensation under this clause and in accordance with APR UK261, the following shall apply:

You must submit your claim directly to us and allow us 28 days (unless a shorter time is prescribed by law) to respond directly to you before engaging a third party to claim, or progress your claim, on your behalf. To start your new claim, click here Compensation Claim Form or in writing to us at our registered office address.

We will not process claims submitted by a third party unless you have submitted your claim directly to us and have allowed us the time to respond as specified above.

You may submit a claim on behalf of all passengers who travelled with you on the same booking. We may ask for confirmation that you have consent to claim on behalf of those other passengers.

We will only make payments or refunds to the payment card used for the booking or to the bank account of the passenger entitled to compensation. We may request confirmation of the name in which the bank account is held before authorising payment.

Only where you, or the named passenger on the booking, do not have the capacity to make a claim directly to us, you may request a third party with legal power over your affairs – for example, a parent or guardian in the case of a child under the age of 16 or an individual holding a legal power of attorney over your affairs in the event of incapacity or illness – to handle your claim.

Nothing in this clause prevents you from taking independent advice before submitting your claim directly to us.

ARTICLE 10 - Refunds of Fares, Taxes, Fees and Charges

10.1 General
If we fail to provide carriage in accordance with the Contract of Carriage or where a refund is payable in accordance with these Conditions of Carriage or our Carrier’s Regulations, refund of the fare for your Ticket, or any unused part of it, and any taxes, fees and charges, as applicable shall be made by us in accordance with this Article and with our fare rules and Tariffs and our Carrier’s Regulations. Applicable taxes, fees and charges paid at the time of issue of your Ticket will be included in fare refunds where appropriate. If after having made a reservation you do not fly with us, whether or not a refund of the fare is payable you will be entitled to claim a refund of any taxes, fees and charges paid by you which as a consequence we have no obligation to pay to any Government or other authority. We reserve the right to deduct a reasonable administration fee from any such refund where you fail to fly with us despite a flight being available.

Unless we say otherwise, we will only make a refund either to the person named on the Ticket or to the person who paid for the Ticket. If you want a refund you must prove to us that you are the person named on the Ticket or, if this applies, the person who paid for the Ticket. If a Ticket has been paid for by someone other than the passenger named on it and it says that there is a restriction on refund, we will only make the refund to the person who paid for the Ticket.

Unless you are applying for a refund on a lost Ticket, we will only make the refund if you first give us the Ticket and all unused flight coupons.

10.2 Involuntary Fare Refunds
If we cancel a flight or fail to stop at your destination and no alternative flight is available, or we have refused to carry you in accordance with Article 7.1 or if a refund is otherwise due to you under these Conditions of Carriage, the amount of the refund shall be:

• If you have not used any part of the Ticket, the refund will be equal to the fare and any taxes, fees and charges you have paid.
• If you have used part of the Ticket, the refund will be equal to at least the difference between the fare and any taxes, fees and charges you have paid and the fare and any Ticket.

10.3 Voluntary Fare Refunds
If you are entitled to a refund of the fare for your Ticket for reasons other than those set out in Article 10.2, the amount of the refund shall be:

• If you have not used part of the Ticket, the refund will be equal to the fare and taxes, fees and charges you have paid, less any cancellation and reasonable administration fees.
• If you have used part of the ticket, the refund will be equal to at least the difference between the fare and taxes, fees and charges you have paid and the fare and any taxes, fees and charges for travel between the points for which you have used the Ticket, less any cancellation and reasonable administration fees.

10.4 Our Right to Refuse a Fare Refund
We may decide to refuse to give you a refund if you apply for it after the end of the validity period for the Ticket purchased.
We may decide to refuse to give you a refund if, when you arrived in a country, you presented your Ticket to us or to government officials as evidence of your intention to leave that country, unless you can prove to us that you have permission to stay in the country or you will be leaving the country on another airline or on another form of transport.

10.5 Bookings made within 24 hours
If you have contacted us within the grace period of 24 hours by email, a full refund may be permitted subject to an administration fee of £25.00 per passenger deducted off the total refund amount payable.

10.6 Currency
We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.

ARTICLE 11 - Conduct aboard Aircraft

11.1 Unacceptable Behaviour
If, while you are on board the aircraft, we reasonably believe that you have put the aircraft, or any person in it, in danger; deliberately interfered with the crew in carrying out their duties; failed to obey the instructions of the crew relating to safety or security; failed to obey the seat-belt or no-smoking signs; committed a criminal offence; allowed your physical or mental state to become affected by drink or drugs; failed to obey the crew’s instructions relating to drink or drugs; made a hoax bomb threat; threatened, abused or insulted the crew or other passengers or behaved in a threatening, abusive, insulting or disorderly way towards the crew or other passengers or behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers, or in any other way behaved in breach of any law, regulation or statute, we may take any measures we think reasonable to prevent you continuing your behaviour, including restraint. When the aircraft lands, we may decide to make you leave the aircraft; refuse to carry you on the remaining sectors of the journey shown on your Ticket; and report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed.

As a responsible employer, Vamos Moçambique treats the safety and security of it staff as well as its passengers with the utmost importance. Therefore it is not permitted to take photographs, or film our staff while in uniform while undertaking their job.

11.2 Diversion Costs Caused by Unacceptable Behaviour
If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.

11.3 Electronic Devices
For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, mobile telephones; laptop computers; personal recorders; personal radios; MP3, cassette and CD players; electronic games or transmitting devices (for example, radio-controlled toys and walkie-talkies). You must not use these items when we have told you that they are not allowed. The use of hearing aids and heart pacemakers is permitted.

11.4 Smoking Policy
We operate a strict no smoking policy on board all of our aircraft and in all of our lounges. This includes the use of electronic cigarettes or any cigarette substitute device that emits a vapour or has a power source or produces heat and or a light. We do not permit electronic cigarettes to be charged within our lounges. Electronic cigarettes may be carried on board subject to the following conditions:

• Carried on person only
• No refills
• Strictly not permitted for use

11.5 Face Coverings

The health and safety of our customers and personnel is our number one priority. In light of the COVID-19 pandemic, the use of face coverings will remain mandatory across all of our services regardless of destination unless you qualify for a Mozambique government exemption. This policy will be kept under review.

ARTICLE 12 - Arrangements for Additional Services

12.1 Arrangements for Additional Services
If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a Ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third party service will apply and we shall have no liability to you except for negligence on our part in making such arrangements. 

ARTICLE 13 - Administrative Formalities

13.1 Travel Documents
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.

13.2 Refusal of Entry
If you are refused entry to a country, you must pay any fine, penalty or charge imposed on us by the government concerned; any detention costs we are charged; the fare for transporting you back to your place of departure; and any other costs we reasonably pay or agree to pay.
We will not refund to you the fare for carrying you to the place where you were denied entry.

13.3 Passenger Responsible for Fines, Detention Costs etc
You must repay us fines, detention costs and other charges. If we have to pay any fine, penalty, fee, charge or costs (such as detention costs) because you have failed to obey any laws or regulations, or other travel requirements of the country to which you have travelled to or to produce the necessary documents needed by that country, you must repay us the amount we have paid as a result. We may take this amount from the value of any unused part of your Ticket, or any of your money we have in our possession.

13.4 Customs Inspection
If necessary, you must be present when your baggage is inspected by customs or other Government officials. We will not be liable to you for any damage you suffer in the course of an inspection or because you are not present.

13.5 Security Screening
You must allow government officials, airport officials, or us to carry out security screening of you or your baggage. 

ARTICLE 14 - Liability for Damage

14.1 Applicability
The liability of each carrier involved in your journey will be determined by its own conditions of carriage. Our liability provisions are as follows:

14.2 Applicable Rules
The rules applicable to our liability shall be as provided by:
The Convention, to the extent it applies; and EC Regulation 2027/97 as amended by EC Regulation 889/2002 (when such amendment is effective); and
To the extent not inconsistent with the above, applicable national law.

14.3 Death of or Injury to Passengers
14.3.1 There shall be no artificial limit to the amount of our liability for death, wounding or bodily injury suffered by a Passenger in the event of an accident on board the aircraft or in the course of embarking or disembarking.
14.3.2 For any damages up to the sum of the equivalent of 128,821 Special Drawing Rights, we shall not exclude or limit our liability by proving that we and our agents have taken all necessary measures to avoid the damage or that it was impossible for us or our agents to take such measures.
14.3.3 Above the level of 128,821 Special Drawing Rights we shall be entitled to the defences available under the Convention.
14.3.4 Notwithstanding the provisions of Article 14.3.2, if we prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger; we may be exonerated wholly or partly from our liability in accordance with applicable law.
14.3.5 We shall, without delay, and in any event not later than fifteen days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportionate to the hardship suffered. Such payment shall be of an amount not less than the equivalent of 16,000 Special Drawing Rights per Passenger in the event of death.
14.3.6 An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of our liability, but is not returnable, except in the cases described in Article 14.3.4 or in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to, the damage by negligence or was not the person entitled to compensation.
14.3.7 We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.

14.4 Baggage
14.4.1 Except in the case of an act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, our liability in the case of damage to Baggage shall be limited as provided by the Convention:
where the Warsaw Convention applies, the limit will normally be 17 Special Drawing Rights per kilo for Checked Baggage and 332 Special Drawing Rights for Unchecked Baggage;
where the Montreal Convention applies, the limit will be 1288 Special Drawing Rights per Passenger (for both Checked and Unchecked Baggage);
provided that if in accordance with applicable law different limits of liability are applicable such different limits shall apply. If the weight of your Checked Baggage is not recorded on the baggage check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance.
14.4.2 We will not be liable for damage to Unchecked Baggage unless such damage is caused by our negligence.
14.4.3 We are not liable for any damage caused by your Baggage. You shall be responsible for any damage caused by your Baggage to other persons or property, including our property.
14.4.4 We shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage under Article 8.3, including but not limited to fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, keys, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples.
14.4.5 If the baggage is damaged, delayed, lost or destroyed, the passenger must apply in writing to the air carrier as soon as possible.  In the case of damage to checked baggage written confirmation of the claim must be received within 7 days, and in the case of delay within 21 days : in both cases from the date on which the baggage was placed at the passenger's disposal.

14.5 General
14.5.1 We are not liable for any damage arising from our compliance with or your failure to comply with applicable laws or Government rules and regulations.
14.5.2 Except as may be specifically provided otherwise in these Conditions of Carriage or by applicable law, we shall be liable to you only for recoverable compensatory damages for proven losses.
14.5.3 The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our authorised agents, servants, employees and representatives to the same extent as it and they apply to us. The total amount recoverable from us and from such authorised agents, employees, representatives and persons shall not exceed the amount of our own liability, if any.
14.5.4 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
14.5.5 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability or any defence available to us under the Convention or applicable laws as against any public social insurance body or any person who is liable to pay compensation or has paid compensation in respect of the death, wounding or other bodily injury of a Passenger.

ARTICLE 15 - Time Limitation for Claims and Actions

15.1 Notice of Claims
15.1.1 If your baggage is damaged you must submit your claim in writing to us, at the latest, seven (7) days from the date you received the baggage. 
15.1.2 If your baggage is delayed you must submit to your claim in writing within twenty-one (21) days, at the latest, of the baggage being made available to you.

15.2 Limitation of Actions
You will have no right to damages if an action is not brought within two years calculated from the date of arrival at the place of destination; the date on which the aircraft ought to have arrived; or the date on which the carriage stopped. The method of calculating the period of limitation will be determined by the law of the court where the case is heard.

15.3 Modification and Waiver
None of our Authorised Agents, servants, employees or representatives has authority to alter, modify or waive any provision of these Conditions of Carriage.

ARTICLE 16 - Our Regulations

16.1 Our Regulations
Carriage of you and your baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations as varied from time to time are important and concern among other things:

• unaccompanied minors;
• passengers with limited mobility;
• pregnant women and sick passengers;
• carriage of animals;
• forbidden items in baggage;
• restrictions on using electronic devices on board the aircraft;
• smoking and drinking alcohol on board the aircraft; and
• limits on the measurements, size and weight of baggage.
• Further details on these regulations and conditions are available on our Website or upon request.

ARTICLE 17 - Interpretation

17.1 Interpretation
The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.

ARTICLE 18 - Choice of Law and Jurisdiction

18.1 Choice of Law and Jurisdiction
Unless otherwise provided by the Convention or any applicable law, regulations, orders or requirements:

i) These Conditions of Carriage and any carriage that we agree to provide to you (whether relating to yourself and/or your baggage) shall be governed by the laws of England; and
ii) Any dispute between us concerning or arising out of such carriage in any way whatsoever shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.

Name and Address of Carrier
Registered Addresses:-
Elysium Black Level
t/a Fly Elysium Airlines
1601-1 N Main St, #3159 Jacksonville Florida FL 32206 USA 

Business Address
Elysium Black Level
1601-1 N Main St, #3159 Jacksonville Florida FL 32206 USA  

Carriers Regulations

Reservations and Tickets
Elysium Airlines  is a ticket less Airline operating in an e-ticket environment. At the time your reservation is confirmed you will be assigned a Confirmation Reference, please keep a record of this. Details relating to your booking will be held in our computerised system under this unique reference. You will also be given the opportunity to print a Flight Confirmation Document and Receipt (Web Reservation) should you so wish.

Fares
Elysium Airlines  fares are quoted on a per person, basis including taxes, fees and charges. An insurance surcharge may apply and fares and taxes may fluctuate due to currency exchange rates and tax changes. Each sector of your journey is treated as a separate flight unless stated.

Method of Payment
Payment may be made by most recognised credit/debit cards subject to any applicable changes.

Taxes, Fees and Charges
In addition to the fare for your journey, you must pay any taxes, fees and charges imposed on us by Government or other authority, including the operator of an airport for which we are obliged to collect from you or pay in respect of you and your flight. When you make your reservation we will tell you about any taxes, fees and charges not included in the fare and they will normally be shown separately on the flight confirmation document and/or receipt. Taxes, fees and charges change constantly and can be imposed or altered after the date we have confirmed your reservation and allocated a Confirmation Reference. If they change or if a new tax, fee or charge is imposed after your reservation is confirmed and a Confirmation Reference has been allocated, you will have to pay us any increase. Similarly, if any taxes, fees or charges you paid to us at the time your reservation was confirmed and a Confirmation Reference was allocated, are then abolished or reduced, you will be entitled to claim a refund from us. If you do not use your confirmed reservation, you will be entitled to claim a refund of any taxes, fees and charges which you have paid, less an administration charge of £25.00 per passenger per booking.

Seat Requests
We will endeavour to meet all advance seating requests, although these cannot be guaranteed as we may find it necessary to change your seat for operational, safety or security reasons.
Passengers with special needs, together with the elderly, frail or any other passenger who, in our reasonable opinion would be unable to assist in the event of an emergency, will not be seated at or adjacent to an Emergency Exit.

Passengers with Special Needs
Elysium Airlines must be advised of any passenger with special needs or a medical condition at the time of reservation, or at least 48 hours prior to departure. Passengers with special needs are those whose mobility is reduced due to physical incapacitation whether this is sensory or locomotory, intellectual deficiency, age, illness or any other cause of disability.

Wheelchair assistance can be provided to and from our aircraft. Please note a ‘lift on’ service is limited to certain aircraft types and on the smaller types of aircraft, passengers must be able to walk the aircraft stairs unaided. Due to Health and Safety regulations we are limited to the number of passengers with special requirements we can carry per flight. Wheelchairs/Mobility Aids will be carried free of charge and in addition to the normal free baggage allowance (subject to space availability). Special arrangements need to be made and confirmation obtained for the wheelchair/mobility aid to be carried.

Please telephone us on  +  +447957552167 , email: customersupport@flyelysiumairlines.com or contact your travel agent with details quoting the booking reference in order to obtain confirmation that we can accommodate the passenger on their chosen flight(s).

Elysium Airlines is unable to accept those passengers with a level of disability which needs the presence of a care assistant unless a care assistant is travelling with the passenger. The care assistant will need to comply with the same obligations as all other passengers. We will require a passenger to travel with a carer if such passenger is not self-reliant. Self-reliance is measured using the criteria set out in the Access to Air Travel for Disabled People: Code of Practice published by the UK Department for Transport ("Guidelines"). The passenger must be self reliant by reference to all of the categories below. If not, he or she must be accompanied by a carer who must be capable of providing the assistance required.

The Guidelines state that a passenger:

• must not be reliant on supplementary oxygen, except in circumstances where the passenger can demonstrate that he or she is capable of fitting the nasal cannula without assistance.
• must be capable of moving from seat to an on-board wheelchair unaided.
• must be capable of using toilet facilities unaided or have other arrangements in place which are acceptable to the Airline
• must be capable of feeding unaided or have other arrangements in place which are acceptable to the Airline.

must be capable of administering medicines and medical procedures unaided.

The decision about whether a passenger must be accompanied by a carer will be made by the Airline when the passenger makes his/her disability known to us. Reasons (written if requested) will be supplied to the passenger where a decision is made that he or she must be accompanied by a carer.)

Passengers with Learning Difficulties travelling alone will require medical confirmation prior to booking stating the passenger is able to travel unaccompanied.

Passengers with a medical condition which may be exaggerated or aggravated by the journey process of travelling by air should obtain a medical certificate from their Doctor stating the nature of their illness and their fitness to undertake the journey they are planning which must be presented to Elysium Airlines prior to the departure date of their flight.

Expectant Mothers
Elysium Airlines  will accept Expectant Mothers for travel up to the end of their 28th week of pregnancy without a medical certificate. If travelling from the end of their 28th week to the end of their 33rd week of pregnancy a medical certificate will be required stating the number of weeks of the pregnancy and confirming the Expectant Mother is fit to fly. We are unable to accept Expectant Mothers once they reach the 34th week of their pregnancy and therefore all flights should be completed before this time is reached. Medical certification must be supplied by a Doctor, we regret that we cannot accept those completed by a registered midwife.

Infants
Infants (defined as being children under the age of 2 years) may travel free of charge with no baggage allowance entitlement, providing they are seated on the lap of the person accompanying them. Infants under the age of 2 weeks cannot be accepted for travel. Children of age 2 years and over must occupy their own seat for which they must pay the applicable fare.

Unaccompanied Minors
Elysium Airlines  can accept a maximum of 4 unaccompanied minors per flight between the ages of 5-11 years inclusive for carriage on our services, subject to notification at the time of booking and availability of this service in line with our company policy. All other children under 12 years of age cannot travel unless they are accompanied by a person of 18 years of age or over who will take responsibility for the child. Bookings for any unaccompanied minors must be made through our call centre. Travel agents must then notify the airline's call centre of any unaccompanied minors. 12-17 year olds may travel by themselves, but cannot be responsible for any child under the age of 12. Anyone under the age of 18 in France and Spain holding an ID card must have a completed parental authorisation form to leave their country of nationality. The passenger must carry the completed form at all times whilst travelling, although such forms are not required if the passenger has their own valid passport. Guardians must remain at the airport until 30 minutes after the flight has departed.

Baggage
Checked Baggage Allowance
This is the amount of free baggage you are permitted to check-in to be loaded into the aircraft hold. Not to exceed the baggage allowance on the ticket per fare paying passenger.
Excess Baggage Charges
Excess baggage will be charged at a rate of $10.00 per kilo per flight sector.

Hand Baggage
The following items are permitted on board as cabin baggage, subject to size restrictions; a coat, a handbag/clutch bag, small items of tax duty free goods, a laptop computer, small personal electronic devices. All personal items and cabin baggage must be securely stowed on board the aircraft either in the overhead locker or under the seat in front of you, if this is not adjacent to an Emergency Exit

Items Unacceptable as Baggage
Dangerous Goods - these are items that MUST NOT be carried on passenger aircraft. They MUST NEVER be part of your baggage.

• Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous)
• Explosives (munitions, fireworks and flares)
• Corrosives (acids, alkalis, mercury and wet cell batteries)
• Radio-active material
• Flammable liquids and solids (lighter fuel, matches of any kind, paints, thinners and fire-lighters)
• Poisons (weed-killer, insecticides and live virus or bacteria)
• Oxidising materials (peroxides and bleaching powder)
• Other items which are irritating or offensive materials or magnetised materials
• Electronic cigarettes may be carried on board subject to the following conditions:
  Carried on person only
  No refills
  Strictly not permitted for use

Some exceptions apply, if you are in any doubt about what you can carry on board an aircraft please contact us on  

 +447957552167 , email: customersupport@flyelysiumairlines.com

Firearms
Elysium Airlines  may accept for carriage those firearms which are defined as Sporting Guns. However, prior special arrangements must be made and strict criteria met. Please contact us on  +  +447957552167  .
Items which must not be carried on board or in cabin baggage

• Darts
• Toy or Replica Guns (plastic or metal)
• Billiard, Snooker or Pool Cues, Bats (including Tennis Rackets)
• Catapults
• Laser pens
• Personal Attack Alarms
• Tradesmen’s Tools
• Knives with Blades of any length
• Household Cutlery
• Razor Blades
• Paper Knives
• Sporting Bats
• Hypodermic Syringes (unless supported by medical evidence)
• Knitting Needles
• Scissors
• Swords, Archery Bows and Arrows or similar
• Self Heating Drinks or Food
• Any other item which in our reasonable opinion could be used to endanger the aircraft or any of the passengers or crew

Restricted Items

There are some restricted Articles which can be carried in checked baggage but only with special precautions, amongst these are:-
Firearms, Sporting Guns, Wet Cell Batteries, Butane Hair Stylers, Small Oxygen and Carbon Dioxide Cylinders, Dry Ice and Cooking Oil However, you must advise us, and obtain confirmation from us in advance of the flight date, that we are able to accept such items for the services on which you are booked to travel.

Please contact us on  +447957552167 

email: customersupport@flyelysiumairlines.com

Items which you MUST NOT include within your Checked Baggage but not limited to:-

• Money
• Jewellery
• Precious Metals
• Essential medication which may be required during the journey and trip;
• Computers
• Personal Electronic Devices
• Car or House Keys
• Share Certificates, Bonds and other Valuable Documents
• Business Documents
• Passports or other Identification Documents
• Fragile or Valuable Items
• Perishable Foods or other Items

Non Standard Items of Baggage

• Musical Instruments
• Cycles
• Snowboards
• Skis
• Golf Clubs

If you wish to carry any of the above items, we must be contacted at least 48 hours in advance of the travel date with details of the item along with weight and dimensions. We will confirm in writing if the item is acceptable for carriage on our services plus any applicable baggage charge. Please contact us on  +447957552167  , 

email: customersupport@flyelysiumairlines.com

Animals/Pets
Vamos Moçambique is unable to accept animals/pets for carriage on our aircraft with the exception of certified assistance dogs.

Lost or Damaged Baggage
Although we make every effort to ensure that your baggage is handled with care, due to the complexity of airport baggage handling systems, accidents can and do occur. It may be of interest for you to know that, in common with other airlines, Elysium Airlines liability for loss, delay or damage to baggage is limited and the settlement of any claim is based upon the Montreal Convention. Elysium Airlines does not accept liability for fragile, valuable, perishable items contained within checked baggage or for baggage which is packed in unsuitable or damaged containers.
If your baggage is delayed, damaged or lost following an Elysium Airlines flight you must advise a member of our staff, or our representative, at the airport of arrival immediately. They will complete a Report with the details and provide you with a Report Reference Number, which should be quoted in all subsequent enquiries or correspondence. Please note this does not constitute a claim.

Please see Articles 14.4; 14.5 and 15.1 of our Conditions of Carriage.
We would strongly recommend that you take out travel insurance to ensure your belongings are adequately covered for their value, prior to any journey you may make by air.

We would also recommend that you make sure that the receptacle being used to contain your belongings is of a satisfactory construction and condition to withstand the normal handling processes, whilst remaining secure, that your name and address is annotated (discreetly) on your checked baggage and unless otherwise advised that you lock your checked baggage for extra security; taking care to make sure you have the keys upon your person.

Check-in
Our check-in will normally open 90 minutes prior to the scheduled departure time flight and close 30 minutes prior to the scheduled departure time of the flight.
Passengers must present themselves at check-in with their Confirmation Reference and valid Passport, together with any other travel documentation required for the journey they are undertaking e.g. visa. It is the passenger’s responsibility to ensure that they have the necessary valid documentation, including visas, to meet the immigration requirements of their destination. Eastern Airways reserves the right to refuse travel to any passenger whose documents do not appear to be in order. Should this happen we will not make any refund or provide any alternative flight. We would also draw your attention to Article 13 of our Conditions of Carriage.

Minimum Check-in Time
30 minutes prior to scheduled departure.
For those passengers who require assistance and who have arranged this in advance, we would recommend that you allow the full check-in time.
Similarly, those passengers who are travelling with a firearm or a non standard item of baggage, for which they have obtained confirmation that the firearm or item of baggage can be carried, should also allow the full check-in time.

Passengers failing to check-in by the required minimum check-in times above will not be accepted for travel and will forfeit their seats. If you arrive to check-in outside of these times you will forfeit your flight and no compensation will be given. We regret that passengers who fail to check-in within the times specified will not be entitled to a refund, credit or free transfer of flights. In such circumstances you should contact a member of Vamos Moçambique staff who may be able to assist you.

As passengers and their baggage are subject to security screening throughout their journey, it is recommended that you ensure that your cabin baggage is packed in such a way that, if you are requested to do so by airport personnel, you are able to transfer Articles into your checked baggage.

A Baggage Receipt will be issued for each item of baggage you check-in to be loaded into the aircraft hold, please ensure you retain the baggage receipt until such time as you are satisfied that your checked baggage has been satisfactorily delivered to you. A Baggage Tag will be affixed to each piece of checked baggage displaying the flight number and destination to which you are travelling.

Connecting Flights/Transfer Baggage
Please note that Vamos Moçambique does not operate a connecting flight service with any airline and therefore, if you have a preceding or onward flight you will need to check-in with your baggage for each portion of your journey. Vamos Moçambique is unable to accept responsibility for you making any onward flight connections.

Boarding Pass
Once you have completed the check-in process, we will issue you with a boarding pass.

Departure Gate
You must make sure that you attend the departure gate at the time you are given when you check-in, failure to do so may result in you missing your flight. We regret that passengers who fail to attend the departure gate promptly will not be entitled to a refund, credit or free transfer of flights.

Delays, Cancellations and Denied Boarding (Notification of Rights under UK 261)
Elysium Airlines make every effort to operate to their published schedules however there may be occasions where it is not possible to do so and a flight may be delayed or cancelled. This notification informs you of your rights under UK 261 should this occur; it does not give you any additional contractual rights.
Passengers whose flight is cancelled is entitled to ONE of the following options:
(I) Re-routing with us, including alternative transport as indicated by us at the earliest opportunity irrespective of original fare conditions or fare class availability.
(II) Re-routing at a later date subject to original fare conditions and fare class availability.
(III) A full refund to the purchaser of the ticket for any unused sectors with us. If relevant (disrupted outbound sectors), a return flight will be available to the first point of departure at the earliest opportunity.

If your flight is delayed more than 5 hours, the purchaser of the ticket is entitled to apply for a full refund of any unused sectors with us.

If your flight is cancelled or delayed over two hours, you will be entitled to meals and refreshments in relation to wait time plus two telephone calls, faxes or emails.

If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure, overnight accommodation and transfers between the airport and hotel will be provided by us free of charge.

If your flight is cancelled or delayed over 3 hours on arrival at the booked destination with Vamos Moçambique other than the result of extraordinary circumstances which could not have been avoided by all reasonable measures, including but not limited to Air Traffic Control, Weather, Civil Unrest, Terrorist and Security Alerts, Strike Action and Unexpected Flight Safety Shortcomings you may be entitled to claim compensation unless you are offered a re-route which allows departure and arrival at your final destination within the following times:

If you are informed of the cancellation between thirteen and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or

If you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival.

The levels of compensation are specified as follows:
GUS Dollar 220 for flights of 1500 km or less
US Dollar 350 for flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km
US Dollar 520 for all other flights.
Compensation is reduced by 50% if any re-routing offered to your final destination results in a scheduled arrival time which does not exceed the scheduled arrival time of the original flight by:
Two hours for flights of 1500 km or less
Three hours for all flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km
Four hours for all other flights.

Please note that passengers are not entitled to compensation if they have been informed of a cancellation fourteen days or more before the planned departure date. Passengers will be informed of cancellations via the contact details given to the operating carrier with the booking by the passenger, the purchaser of the ticket or the travel agent.

If you are denied boarding on a flight for which you have:

• A confirmed reservation;
• A valid Confirmation Reference;
• And for which you have checked-in within the specified minimum check-in time, because it is oversold, you will be entitled to receive Denied Boarding Compensation.

Elysium Airlines complies with UK 261 which defines common rules for a Denied Boarding Compensation system for scheduled air transportation. The minimum amount of compensation an airline must provide is set out in the Regulation and is determined by the length of your flight, how late you are getting to your final destination and the price of your ticket.

In addition to the appropriate level of compensation we will give you the choice of:

• a full refund on your unused ticket; or
• a seat on another of our flights as a soon as possible; or
• a seat on another of our flights at a later date of your choice (subject to availability)

Elysium Airlines will also cover incidental expenses for the cost of a telephone call or facsimile to the point of destination, meals and/or refreshments in reasonable relation to the waiting time; hotel accommodation, where necessary and appropriate and the cost of surface transportation if this is required between airport and hotel or to the destination airport if alternative travel is arranged to an airport other than that originally booked.

Please see Article 9.1.3 in our Conditions of Carriage.

To be eligible for any of the rights listed above passengers must have a confirmed reservation on the flight (or have been transferred by us onto the flight from another flight on which they had a confirmed reservation) and be in possession of a paper ticket or e-ticket itinerary receipt (or, for UK and Philippines tour operator bookings, an ATOL receipt specifying the flight). In addition, passengers’ rights in respect of a delay only arise if they have presented themselves for check-in in good time. This regulation shall not apply to passengers travelling free of charge or at a reduced fare, not available directly or indirectly to the public.

If the claim meets with the above criteria, we request that all correspondence is emailed to customersupport@flyelysiumairlines.com or posted to:
Customer Support
Elysium Airlines
1601-1 N Main St, #3159 Jacksonville Florida FL 32206 USA 

Please provide the following information for the claim to be assessed:

• Full postal address
• Booking reference
• Passenger names
• Flight number
• Flight date
• A copy of the booking confirmation or boarding passes for the flight

Once we have confirmed in writing that compensation is payable and we have received all of the requested details, settlement will be made within 21 days although this may increase during busy times. If you do have any complaints regarding your ability to exercise your rights, please contact our customer relations department. In the event that your complaint is still not answered to your satisfaction, you may wish to contact the CAA,   Old, 1300 NAIA Rd, Pasay, Metro Manila, Philippines,

Conduct On Board Aircraft

At our discretion Vamos Moçambique will supply and serve, if appropriate alcoholic beverages, to passengers on board our aircraft. Passengers are, however, prohibited from consuming alcoholic beverages on Vamos Moçambique services which they have supplied themselves or been supplied by a third party.

We operate a strict no smoking policy on board all of our aircraft and in all of our lounges. This includes the use of electronic cigarettes or any cigarette substitute device that emits a vapour or has a power source or produces heat and or a light. We do not permit electronic cigarettes to be charged within our lounges. Electronic cigarettes may be carried on board subject to the following conditions:

• Carried on person only
• No refills
• Strictly not permitted for use

For safety reasons, we may forbid or limit the operation aboard the aircraft of electronic equipment, including, but not limited to, mobile telephones; laptop computers; personal recorders; personal radios; MP3, cassette and CD players; electronic games or transmitting devices such as radio-controlled toys and walkie-talkies. The use of hearing aids and heart pacemakers is permitted.

As a responsible employer, Elysium Airlines treats the safety and security of it staff as well as its passengers with the utmost importance. Therefore it is not permitted to take photographs, or film our staff while in uniform while undertaking their job.

If, while you are on board an Elysium Airlines aircraft, we reasonably believe that you have put the aircraft, or any person in it, in danger; deliberately interfered with the crew in carrying out their duties; failed to obey the instructions of the crew relating to safety or security; failed to obey the seat-belt or no-smoking signs; committed a criminal offence; allowed your physical or mental state to become affected by drink or drugs; failed to obey the crew’s instructions relating to drink or drugs; made a hoax bomb threat; threatened or abused or insulted the crew or other passengers or behaved in a threatening, abusive, insulting or disorderly way towards the crew or other passengers or behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers, we may take any measures we think reasonable to prevent you continuing your behaviour, including restraint. When the aircraft lands, we may decide to make you leave the aircraft; refuse to carry you on the remaining sectors of the journey shown in your Flight Confirmation

Document and report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed.

If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.

Please see Article 9.1.3 in our Conditions of Carriage.

Contact Elysium Airlines
You can contact us in any of the following ways:-
Telephone:   +447957552167 ,
E-mail:  Info@elysiumblacklevel.com
Postal Address:   1601-1 N Main St, #3159 Jacksonville Florida FL 32206 USA 

Privacy Policy
To view Elysium Airlines Privacy Policy, please click here

Governing law
This agreement is in accordance with the laws of Philippines. Parties to this agreement hereby submit to the exclusive jurisdiction of the courts of Philippines and Wales.